Currency

All transactions are processed in USD.

Shipping and Delivery Policy

Products are delivered United States wide using United States Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout (applicable to lower 48 states only, HI and AK surcharges may apply).

Orders are typically shipped in 3-5 business days and shipping times are estimated at between 7-10 business days depending on your location within United States. However, due to the COVID-19 situation, order processing and fulfillment times may be delayed in some cases. We appreciate your patience. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Playtri - Middleton is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days, however due to COVID-19 there may be significant delays to order processing/fulfillment times; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

In the event that you need to return an item, please contact us within thirty (30) days of receiving your package. Refunds will be issued in the form of original form of payment Original invoice has to be provided
Bikes and Wheels cannot be returned. Exchanges must be within 14 days of delivery or receiving. Product must be in new, unused condition and subject to a 30% restocking fee.
All cancelled orders are subject to a 3% restocking fee. Other fees may apply for packing/unpacking costs, shipping costs etc,.

Demo Bicycles and Demo Wheels have a 1 year warranty from date of purchase
Demo is a used product that has been rented in the store, mileage and condition varies. Check actual photos of the product on our website for details/clarification of product condition. FaceTime and more photos available if needed, email store@playtri.com or call 972-730-3288
Submit your online return request HERE. Our online returns department will follow up within 24hrs.
All items must be returned in new and unused condition with all parts, original tags, and packaging materials within 30 days of purchase.
Used items will not be accepted by Playtri Store
All Shoes are subject to a 15% restocking fee
Due to health concerns, playtristore.com is unable to accept any returns of nutrition, supplements, consumable food products, swim items, this includes but is not limited to swim suits, goggles, fins, and paddles.
All return items are subject to a 30% restocking fee. Other fees may apply for packing/unpacking costs, shipping costs etc,.
All Special-Order & Sale items are final sale. A Special Order is an item that Playtri does not actively stock or sell and specifically orders from a manufacturer or distributor for a customer.
Playtri does not refund shipping charges
Playtri does not compensate for return shipping charges

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .